Privacy

Who we are

Latent Systems, Inc., a Delaware corporation, runs runlatent.ai and makes the Latent software. In this notice, “Latent”, “we” and “us” mean Latent Systems, Inc.

The website

runlatent.ai sets no cookies. Netlify hosts it and keeps standard server logs, such as the IP address and page of each request. We use them to run and secure the site. PostHog, our product analytics, receives page views and clicks on the sign-up buttons from this site, without cookies or stored identifiers, and, from the console and the service, account, organization and project identifiers, the plan, the times you sign up, sign in, copy a key, send your first answer, change plan or delete your account, and the names of the console pages you open. It never receives prompts, answers, source documents, API keys, email addresses or names, including the names of your organization and projects. If you answer "Was this page helpful?" in the docs, Netlify stores your answer, the page and any comment you write, and we use them only to improve the docs. If you join the endpoint waitlist, Netlify stores your email, company and the model you name, and PostHog receives the company and the model, never your email. If you join the agents waitlist, Netlify stores your name, email and company, and PostHog receives the company, never your name or email. We use them only to tell you about the waitlist you joined.

Calls and email

Calls are booked through Cal.com, which passes us the name and email you enter so we can hold the call. When you write to us, we keep the correspondence so we can reply.

The product

When Latent runs in your environment, it sends us no prompts, answers, activations, weights or telemetry. On the hosted plans, prompts and answers are sent to Latent's cloud for scoring, under the retention and redaction settings you choose. We receive only what you choose to send, such as a report on your results, or activation statistics for a calibration you ask us to run. Optional features that call another provider run with your key under your own account, and each is listed on the subprocessors page. On the hosted plans, these companies process customer data for Latent: Lambda (cloud servers), Anthropic (calibration labels and the judge's analyses of flags), Stripe (billing), Resend (sign-in and alert emails), GitHub and Google (sign-in), PostHog (product analytics) and Amazon Web Services S3 (encrypted backups). The subprocessors page says what each one handles. The console at app.runlatent.ai sets one cookie that keeps you signed in, for up to 30 days, and uses your browser’s storage to remember conveniences such as your last view.

Contact

Questions about this notice, or about data we hold about you, go to support@runlatent.ai.